RMA Request form Download: Walnut, San Jose, Houston, Norcross
Please click the location near you above for the relative RMA form download.
If you are not familiar with our RMA procedures and policy, please click here , the hyperlink will link you to the page explains what you should do step by step.
How to fill out the RMA Request Form?
RMA No.: You will get an authorized return number faxed back to you from our RMA department subject to your returning item(s) is still under warranty.
Request date: Put the date when made RMA service request.
Company/Tel/Fax/Contact: You MUST fill out this section for our RMA department to contact with you about your RMA request matters.
Address: Please specify your shipping address of replacement(s) if it is different from your company's physical address.
Q'ty: Piece counts of your returning item(s).
Invoice No./ Model No.: Invoice number and the model number (for example, TP-350 means model number of Power Supply).
Brand name: For returning power supply/supplies, brand name is required. (you can get it from the label on power supply).
Date Code/Year: Please find the white strip sticker on power supply which indicates "Warranty Void If Removed", and you may find the year and month printed. For the year information, it will show either 2003 or 03 with being checked on the right side; as to the month information, you may find 12 numbers between 1 to 12 and there is a number checked.
If you still have problem to find the date code, please call us, we'll be very happy to help you with it.
